Homedics Shiatsu Massage Cushion turns any chair into a Shiatsu massage chair. Never in your life will you experience a more invigorating massage; you'll actually feel as if a massage therapist is hidden inside the massage cushion. A state-of-the-art moving dual massage mechanism travels up and down your back melting away tension muscle pain and fatigue. Need to pinpoint that exact ache? With Shiatsu Plus spot massage you can do just that! And at the touch of a button adjust the width of the massage rollers custom for your body. You're going to wish you never had to get up. In fact it's so good that Consumers Digest has awarded the SBM-300H a Best Buy award. When you find that ideal spot you can hold the massage to help work out the even the tightest knots thanks to the integrated Spot Shiatsu system. An adjustable width setting for Rolling Massage lets you adjust the massage rollers on either side of the spine for a custom-tailored experience. Meanwhile in-seat massage offers an invigorating vibration massage that aims to increase circulation. The SBM-300H comes with six programs: full lower or upper back in Shiatsu plus a rolling massage for each of the three modes. The SBM-300H's integrated strapping system attaches easily to most home and office chairs.

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This supplier does not usually accept a lot of the home entertainment, video games, and unopened software back. You must have a Return Authorization(RA) number before returning any merchandise to Diamond. All returns are for refund only. Replacement product must be ordered again as a new order with a new order number and will include freight and handling charges. **This supplier does not reimburse for return shipping, no matter the reason (mis-shipment, defective, etc.). No call tags/return labels will be issued. The end buyer/member will be responsible for shipping back to the supplier.** The following are Diamond Return Shipment Policies: All Returns require the serial number off the item for processing. o Defective product must be in original factory carton with all original packing materials o All miscellaneous materials such as manuals, accessories and cables must be included. If any of these materials are missing, your account will be billed accordingly. o The Return Authorization number must be on the shipping label, not the carton. PLEASE DO NOT WRITE ON THE CARTON. o Returns must be shipped freight prepaid. Products received freight collect, without an RA number, not approved for return or in any way not meeting the above criteria, will be refused. o Return Authorization numbers are good for fourteen (14) days only. Any products returned after the expiration date will be refused. o If the product is found to be non-defective, an inspection fee of 15% per unit, will be billed to your account. o Diamond must be contacted when a tracking number is showing as info received. They then have to issue a tracer with the shipping carrier and wait up to 8 business days for a response before credit can be issued or a new item can be shipped. This is not a Doba policy, but this is a supplier policy we do have to enforce. o Diamond will not accept discontinued products back. You must re-sell or contact the manufacturer. DAMAGES Supplier Diamond DOA Policy does not cover any physical damage that your product may incur in transit. If you receive a product that is damaged in transit, follow these instructions: 1. Note any damages on the receipt. 2. Refuse the shipment (if possible) so that it is returned to Diamond for freight claim processing. For partially damaged shipments or concealed damage, note damage on receipt and refuse damaged item if possible. If damaged item is accepted via UPS/Fed Ex Ground, contact Diamond for freight claim; if via truck/LTL, the receiver is responsible to place the claim with the carrier within 10 calendar days of receipt. Damage claims are the responsibility of the co-signee. The shipping cartons, packing and content should be retained in the same condition as received.